First shut off your gas going to the grill. There should be a shut off valve located either under your grill in your island or someplace near it. Then call your local gas company.
Yes we can help. We would need to know what make and model your fireplace is and how you would normally operate it (should it be by remote control, wall switch or manually). Once we have that information we can start trouble shooting the issue.
We can update the look or change the media that is being used. The cost depends on which type of media you are looking at, as well as the materials needed. Average prices range from $225 to $700 , sometimes more depending on your needs.