First, shut off your gas going to the grill. There should be a shut off valve located either under your grill in your island or somewhere near . Then call your local gas company.
Yes, we can help. We need the make and model of your fireplace. How do you normally operate it? Is it by remote control, wall switch or manual? Once we have that information we can start trouble shooting the issue.
We can update the look or change the media that is being used. The cost depends on which type of media you are interested in, as well as the materials needed. Average prices range from $225 to $700 , sometimes more depending on your needs.